Last updated: 01 October 2026
These terms apply to every tour booked on this website with Musafire ("we", "us", "our"), a tour operator based in
Mumbai, India. By making a booking you ("you", "the guest") agree to them for yourself and everyone in your booking.
Our address and phone numbers are on our Contact page.
1. Booking and confirmation
- A booking is confirmed once it is paid in full and we send you a confirmation by email (with your receipt). If
online payment is not available for a tour, you send us a booking request, and the booking is confirmed only when
we confirm it and receive your payment. - Please check your confirmation straight away and tell us if anything is wrong.
- The person who books must be at least 18 years old and is responsible for everyone in the booking.
2. Prices and payment
- Prices are in Indian rupees (₹), per person unless the tour says otherwise (for example a private tour or a
vehicle price), and include applicable taxes. - Child prices, free infants and age limits are shown on each tour page.
- Payments are handled by our payment partners (Razorpay for Indian cards, UPI, net banking and wallets; PayPal for
international payments). We never see or store your full card details. - PayPal charges international guests in US dollars at the exchange rate shown at checkout. Your bank or card
company may convert that amount again and add its own fees; we don't control those.
3. Delivery of the service
- Your confirmation, receipt and booking page are sent to you by email immediately after payment.
- The tour itself takes place on the date and time you booked, at the meeting point (or pickup address) shown in
your confirmation. Nothing is shipped.
4. Changes and cancellations by you
- You can change your date or cancel free of charge, from the link in your confirmation email, until the
free-cancellation deadline shown on the tour page (usually 24 hours before the start). - After that deadline, and for no-shows, the tour price is not refundable. See our
Cancellation & Refund Policy for full details and refund timelines.
5. Changes and cancellations by us
We may change a route, guide, vehicle or timing, or cancel a tour, because of weather, safety, local restrictions,
too few guests or other reasons beyond our control. If we cancel, you choose a new date or a full refund.
We are not responsible for other costs you may have (such as flights, hotels or visas).
6. On the day
- Please arrive at the meeting point 10 minutes before the start. Tours leave on time; if you are late, we may not
be able to wait, and this counts as a no-show. - For pickups, give us a correct and complete address. Our driver waits up to 15 minutes.
- Follow your guide's instructions, respect local customs, communities and places of worship, and dress
appropriately where asked. - We may refuse or end participation, without refund, for anyone who is under the influence of alcohol or drugs,
behaves aggressively, or puts themselves or others at risk.
7. Health, safety and accessibility
Some tours involve walking, stairs, heat, crowds, boats or local trains. Each tour page describes what to expect.
Please tell us before booking about any medical condition, mobility needs or dietary requirements, so we can advise
you. Taking part is at your own risk, and we strongly recommend travel insurance.
8. Third parties
Entrance tickets, boats, trains, restaurants and other services during a tour may be provided by others under their
own rules. We choose them carefully but are not responsible for their acts or omissions.
9. Liability
We take every reasonable care to run safe tours. To the extent the law allows, our total liability for any claim
relating to a booking is limited to the amount you paid for that booking, and we are not liable for indirect losses.
Nothing in these terms limits liability that cannot be limited by law.
10. Your belongings
You are responsible for your personal belongings during the tour.
11. Photos and reviews
Our guides may take photos during tours and share them with you. We only use photos in which you can be recognised
for our website or social media if you agree. Reviews you send us may be published on our website.
12. Complaints
If something isn't right, please tell your guide on the day or email us at hello@example.com within 7 days. We reply within
3 working days and do our best to put things right.
13. Law
These terms are governed by the laws of India. Any dispute is subject to the courts of Mumbai, Maharashtra.
14. Changes to these terms
We may update these terms. The version published when you booked applies to your booking.