Last updated: 01 October 2026
Free cancellation
You can cancel free of charge for a full refund until the free-cancellation deadline shown on the tour page
and in your confirmation, usually 24 hours before the tour starts. Some longer tours have an earlier deadline;
it is always shown before you book.
Changing your date
Until the same deadline, you can move your booking to another date free of charge, subject to availability. If the
new date has a different price, you pay or receive the difference.
Late cancellations and no-shows
After the free-cancellation deadline, and if you don't arrive, the tour price is not refundable. In special
circumstances we may, at our discretion, offer a new date or a partial refund, keeping the rest as a cancellation
fee.
How to cancel
- Online: open the link in your confirmation email ("Manage your booking") and choose Cancel. Refunds for online
cancellations within the free period start automatically. - Or contact us by email at hello@example.com or on WhatsApp (see our Contact page) with your booking
reference.
If we cancel
If we cancel a tour (for example for weather, safety or too few guests), you choose a new date or a full
refund.
Refunds
- Refunds go back to the original payment method (card, UPI, net banking, wallet or PayPal).
- We start the refund within 2 working days of the cancellation. It usually reaches your account within
5–7 working days after that, depending on your bank. - If you paid us directly by bank transfer or cash, we refund to your bank account or UPI ID within 5–7 working
days. - Payment-provider fees and currency conversion charged by your own bank or card company are outside our control.
For PayPal payments, we refund the same US dollar amount you were charged.